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Refund and Cancellation Policy

Effective Date: 20-01-2025

1. Overview

This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are processed for VFTheme products and services. By purchasing or using our products, you agree to the terms set forth in this policy.

2. Eligibility for Refunds

Refunds for VFTheme products are granted under the following conditions:

  • Non-Delivery of the Product: If you do not receive the product within the specified time due to a fault on our end, you are eligible for a full refund.
  • Major Defects: If the product is defective or not as described, you may request a refund within 14 days of purchase, provided the defect is validated by our support team.
  • Duplicate Purchase: If you accidentally purchase the same product more than once, we will refund the duplicate transaction(s).

3. Non-Refundable Conditions

Refunds will not be issued in the following scenarios:

  • Change of Mind: We do not issue refunds if you simply change your mind after purchase.
  • Compatibility Issues: It is the buyer’s responsibility to check compatibility before purchase. Refunds will not be provided for incompatibility with your system or requirements.
  • Improper Use: No refunds will be granted if the product fails due to improper installation, use, or external factors not related to the product’s quality.

4. Refund Process

To request a refund, follow these steps:

  1. Contact Support: Reach out to our support team at [support email] within 14 days of your purchase.
  2. Provide Details: Include your order number, proof of purchase, and a detailed explanation of your issue.
  3. Review and Approval: Our team will review your request and respond within 5-7 business days.

If approved, refunds will be processed through the original payment method within 10 business days.

5. Cancellation Policy

  • Order Cancellation Before Delivery: You can cancel your order within 24 hours of purchase for a full refund. After this period, cancellations are not guaranteed.
  • Subscription Cancellation: If you have a subscription service, you may cancel at any time. However, no refunds will be issued for the current billing cycle.

6. Amendments

VFTheme reserves the right to modify this policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.

For any further questions or support, please contact us at voltthemes@gmail.com.